Rojano’s in the Square – Reservation Terms
Please read these terms carefully. These terms confirm various important information about your table reservation with us, including how you can alter or cancel your reservation, and when cancellation charges apply. If you think that there is a mistake with your reservation or these terms, please contact us to discuss.
1. Information about us and how to contact us
Who we are. Rojano’s in the Square is a trading name of Rojano’s (Padstow) Limited, which is an English company with company registration number 07234143 and our registered office is at Sudbrook Hall, Nesfield, Barlow, Dronfield, S18 7TB. Our registered VAT number is 990754971.
How we may contact you. If we have to contact you we will do so by telephone, or by writing to you at the email address or postal address you provided to us when placing your reservation.
2. Confirmation of your reservation
How we will accept your table reservation. Our acceptance of your reservation will take place when we confirm to you that we have accepted it (usually via email), at which point a contract will come into existence between you and us. If we are unable to accept your reservation, we will inform you of this and will not charge you.
Your reservation number. We will assign an reservation number to your reservation and tell you what it is when we accept your reservation. It will help us if you can tell us the reservation number whenever you contact us.
3. If you want to change or cancel your reservation.
If you wish to cancel your reservation or make a change (for example to the timings or number of guests), please let us know by telephone or email using our contact details in paragraph 1 above as early as possible. Please note that cancellation charges may apply, details of which are provided in paragraph 5 below.
4. We may cancel your reservation.
We reserve the right to cancel your reservation by contacting you (using the methods referred to in paragraph 1 above). We may also cancel your reservation without notice in the circumstances listed below.
We may cancel your reservation if you do not give us required information. We may need certain information from you to complete your reservation. If so, this will have been told to you over the telephone, on our website or in the course of email exchanges. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may cancel your reservation.
We may cancel your reservation if you do not pay. If you do not pay us any amount when you are supposed to (for example any advance deposit we require from you) by the date we specify, we may cancel your reservation. We will contact you to tell you we are cancelling your reservation.
5. Cancellation Charges
Restaurant Table reservations. A cancellation fee calculated at £25 per cancelled guest will apply for any cancellations or reduction in guest numbers which were not notified to us (by telephone or email using our contact details in paragraph 1 above) at least 24 hours in advance of the date and time of your scheduled reservation.
Special event bookings. A cancellation fee calculated at the full menu price per cancelled guest will apply for any cancellations or reduction in guest numbers which were not notified to us (by telephone or email using our contact details in paragraph 1 above) at least 48 hours in advance of the date and time of your scheduled reservation advance notice (by email or telephone). This will apply to fixed price special event bookings such as restaurant take overs.
How cancellation charges are paid. Cancellation charges will usually be charged to the credit or debit card you supplied to us at the time of your initial booking. If we are unable to charge your card in this way, we will contact you to organise an alternative means of payment.
Refund of cancellation charges. We will always attempt to rebook your cancelled table with other guests, and if we are able to do so we will waive (or, where applicable, refund) all or some of our cancellation charges. The cancellation charges will be refunded in full only if we are able to recoup all lost revenue arising from your cancellation.
6. How we may use your personal information.
7. Which laws apply to this contract and where legal proceedings may be brought.
These terms are governed by English law and legal proceedings can be brought in the English courts.